1. Terms and conditions
Terms and conditions may be amended after periodical review and shall be applicable to all our services made available on our website including emails and telephone communications. Using of our services will mean you have acknowledge, agree and understood our terms and conditions.
All the content in the website are owned and operated by MY LIVE ADVENTURES Pte Ltd, the usage of our website and its services are subjected to the terms and condition stated below.
2.1. “MY LIVE ADVENTURES”, we, us and or our means MY LIVE ADVENTURES Pte Ltd a private limited company incorporated under the laws of Singapore.
2.2. “Users”, can be refer to as tour operators, suppliers, provider or Users, customers and consumers that book and or list products and services on our website. Users can be both a service provider and an end consumer.
2.3. “Payment gateway”, refers to the online payment service provider we engaged to provide online transactions. The payment gateway service provide is PayPal.
3. Scope of service
MY LIVE ADVENTURES provides an online platform for Users to sign up. The platform allows User to; create personal profile, communicate with other Users, create content, share web links, upload photos and videos of adventure tours on MY LIVE ADVENTURES marketplace. Users can post adventure tours and trips for other Users to book and join. By making a booking through MY LIVE ADVENTURES, you enter into a legally binding contract with supplier of which the service you purchase. Upon confirmation of booking, MY LIVE ADVENTURES will solely be an intermediary between you and the supplier.
All product information on the marketplace are provided by the Users, as such Users are given access to the website and shall be fully responsible to ensure all information such as trip itinerary and price are up to date and accurate.
We will perform our due diligence in operating and maintaining our website and services, but we will not verify if, all information is accurate, nor can be we held responsible for errors such as typographical errors, interruptions such as disruption of service due to breakdown, maintenance or upgrading to our platform and misleading information on booking prices or services provided. Each Users/supplier shall be responsible at all times to ensure the accuracy and completeness of the information displayed on our website. MY LIVE ADVENTURES does not provide recommendation, rating or endorsement to any of our Operators. All recommendations, ratings and rankings are based solely on Users’ review.
4. Collection and usage of data and information
MY LIVE ADVENTURES collects data including; personal information you provided to us during sign up, booking history, transaction history, communication between you and Operator, IP address and the date and time you accessed our services. The data collated will be used for website improvement, trend analysis, marketing and promotions. By accepting to receive our notifications, we shall have the right to send you periodic updates on information, news, events, offers, products and services. When making a booking through our platform we and the suppliers shall have your permission to send you message and documents via email relating to the booking transaction. All information published on our website that are provided by the Users such as product information, trip review, blogs, all information shall be the properties of MY LIVE ADVENTURES Pte Ltd.
5. Registration and cookies
6. Tour listing
Our marketplace is open for tour operators and individuals to sign up. Operators and individuals shall provide accurate and complete information about themselves and we shall conduct a verification check on prior to providing access to list products and services. We reserve the rights to grant or remove any Users from our website depending on the verification outcome. Signing up as a User is free. Once the Users information had be verified to be accurate, Users will be given access to our website to upload their products and services. We reserve the rights to ensure all products and services listed are relevant and we shall remove any listings that are not appropriate on our website. Operator will not need to pay for listing their products and services, and there is no limit to the number of products and services a User can list. A fee will be charged only when a booking is made and confirmed.
7. Listing price and price amendments
Listing price may vary depending on seasons and demand; Operators shall have the rights to make amendments to the price of their product and services, Users may experience change in product pricing after booking confirmation is complete.
8. Payment and fees
MY LIVE ADVENTURES do not charge customers for booking tours. All booking payments shall be made through our designated payment gateway service provider. Payment amount shall be stated on each product and service. User can select their preferred payment method and once booking is made and confirmed by Supplier, payment will be transacted.
8.1. Currency and exchange rates
All prices are in USD. The currency rates are based on the rates provided by our payment gateway service provider. All tour listings must be price in USD.
8.2. Fees and charges
Listing of tours are free. Users do not need to pay any additional fee for booking a tour. MY LIVE ADVENTURES will charge tour supplier a small fee on each booking transaction. Fees and charges from payment gateway will be applicable to suppliers for each transaction.
10. Cancellation and refund
All booking policies are determine by the Users. All policies are shown on the booking page for each tour. Once Users make a booking it will mean that the User had read, agreed and accepted the policies.
10.1. Full Payment
All adventure tours listed are to be paid in full. Our payment gateway service will ensure that your transaction is safe and secure.
10.2. Cancellation and refund
Suppliers shall determine the cancellation and refund policy for their products and services. All cancellation and refund policy are stated on the product information, you will need to read, agree and accept the policies prior to booking. No refund if traveller fails to show up for the tour. If tour Suppliers has to cancel a booking for any unforeseeable reasons such as natural disasters they shall inform you of the cancellation and make the necessary refunds.
11. User reviews
You will receive a request for a review of your trip experience and the Operator service upon completion. Your review is important to help the Supplier to improve on their products and services.
MY LIVE ADVENTURES will makes all reasonable efforts to ensure that the products and services listed are of reasonable standard and accurate to the listing by the Operators. The products and services listed on our website shall not be taken as a recommendation from us and we are not a representative of any Operators. You shall be responsible in deciding what activities are suitable for you and we will not be liable if the Operator’s product and service is not suitable for you.
Using our Website you shall acknowledge and accept that MY LIVE ADVENTURES shall not be liable to you if Suppliers, banks and payment gateway services add service charges, taxes or other miscellaneous expenses in addition to the already paid amount on our booking page. Such disputes shall be taken against the Operators and not MY LIVE ADVENTURES.
13. Changes to terms and conditions
MY LIVE ADVENTURES shall reserve the rights to make changes to the terms and conditions at any point of time. The changes shall take immediate effect at the time of your visit to the website.
MY LIVE ADVENTURES Pte Ltd shall not be liable or responsible to you for any loss or damage suffered, paid or incurred due to any shortcoming of our service obligations in connection with these terms and conditions.